This Privacy Policy applies to the processing of personal data by or on behalf of Hotel âme B.V. referred to as “Hotel âme”. Hotel âme is registered under the laws of the Netherlands with its statutory seat in Rotterdam, the Netherlands, and its office at Eendrachtsweg 19, 1187EG Rotterdam, registered with the Dutch Chamber of Commerce under number 77076354. Hotel âme is the legal entity that operates the Website and acts as the primary data controller for all activities.

Personal data

Hotel âme collects personal identifiable information in order to respond to the needs of guests and visitors of the hotel. The types of information that we collect may include but are not limited to the following:

  • Contact information: name, gender, address, email address, telephone number
  • Payment information, including credit card number, expiry date and card holder’s name
  • Any preferences related to the services we provide which are necessary to fulfill your special requests such as room preferences, gender, lifestyle information, communication preferences, and any other information that you voluntarily provide.
  • We may ask you to identify yourself by showing us your passport or identity card in order to make sure we can verify your identity in relation to the hotel transaction.
  • Hotel âme does not ask for personal identifiable information unless we need it, intend to use it, or when you voluntarily provide it. The primary purpose of collecting information is:

  • Providing services, such as making a reservation, fulfilling a request for information, or completing a product/service order.
  • Communicating special offers, promotions or hotel news.
  • Performing market research to improve the effectiveness of hotel services, website and communications.
  • You have the choice not to provide certain personal identifiable information. Doing this however, may affect the process of the services we deliver.


    We automatically collect generated information for statistical purposes. This information tells us how well our Website is functioning. This information may be provided to third parties, but only if this information cannot be traced back to you directly or indirectly.

    We may use the services provided by Google (Google Analytics, Google Tag Manager, Google Search Console, Google Adwords) and Facebook to collect standard details of visitor behavioral patterns. We do this to gain insight into user behavior. This information is only processed in a way that does not identify anyone. We do not make and do not allow Google or Facebook to make any attempt to find out the identities of those visiting our website. Our website uses cookies to personalize the online experiences. Cookies are encrypted text files that are sent to your browser and stored on your computer.

    You may configure your browser to treat cookies differently, or to block them completely. However, doing so will affect your ability to perform certain transactions and access certain information on our websites. We may use Instagram Feed plugin to display social media content on our website. As a result, our website makes requests to Instagram’s servers in order to get data to populate the feed(s) and to display images and videos. These requests make your IP address visible to Instagram, who may use it in accordance with their privacy policy.

    We handle your personal data discreetly and will process the personal data only for strictly our own purposes. We will only transfer your personal data to third parties if it is necessary for us to fulfill our contractual obligations towards you or when it is necessary to perform functions you have granted consent for us to do. The third parties we work with are also bound by national and international laws to treat your privacy with care.

    Hotel âme takes all necessary technical and organizational measures to protect your personal data against loss or any form of unlawful use of any third party. A strictly limited number of people have access to your personal data, and access to your personal data is only granted when explicitly needed to provide our services to you.

    We do have partnerships with companies to support delivering our services and the information we believe is of interest to you. These service providers are prohibited from using your personal information for any purpose other than to help us send and receive communications relating to our products and services.

    The parties we work with include but are not limited to:

  • Mews ( – property management system, online booking channel manager and booking engine for reservations
  • 4Suites
  • Besides the above mentioned partners, we also provide anonymized information about nationality statistics and general turnover information to the Dutch national bureau of Statistics and the City Council of Rotterdam which we are required to do under Dutch national law.

    Our website and booking engine have security measures in place to protect your personal identifiable information against unauthorized access, disclosure or alternation. Your data is safeguarded through administrative protocols and security procedures. Please do not include any credit card information in your electronic communication unless it is required or requested by us in order to complete a reservation process.

    When you use Hotel âme WiFi we may collect data about:

  • The MAC address of your device
  • The volume of data which you use
  • Your usage by access time, duration and frequency
  • Name and room number
  • Hotel âme has the right to amend this privacy policy from time to time to meet any changes in national or international laws, or to satisfy the needs of our guests, partners or users.